FAQs

1. Contact Information

ADVENTURE is a travel agency and not an airline contact point.
Due to numerous instances of misdirected calls to other companies and private residences, we kindly request you verify the telephone number.
We sincerely apologise for any inconvenience caused to those who have mistakenly called this site.

Our lines are currently extremely busy, and we anticipate long waiting times.
We kindly ask those who are not in urgent need to contact us via email instead.

2. How to Use

Reservations and usage are possible following the steps below. Please refer to this information before and after making your reservation.
※We do not accept reservations by telephone. Please apply yourself via the ADVENTURE website.

Usage Flow
1. Search
Enter your specified criteria in the search box and search.

2. Select Desired Flight
Flights matching your search criteria will be displayed. Please select your preferred flight.

3. Enter Customer Information
The breakdown of the selected flight's cost and options such as baggage allowance will be displayed.

• Once submitted, customer information cannot be amended. Please carefully verify that your name, passport number, and other details are correct.
• Please ensure you review the ticket cancellation policy and other terms and conditions under 'Terms and Conditions'.

4. Payment Procedure
This is the final confirmation of your booking details, including the selected flight ticket price and passenger information. After reviewing the details, please enter your payment information on the same screen and proceed with payment.

5. Receiving Emails from ADVENTURE
After payment is complete, we will email you the information required for boarding.

6. Check-in
Please present your passport, the final documents attached to the 'E-Tickets' email, and any other required documents at the operating airline's check-in counter to complete the check-in process.

• Please arrive at the airport 3 hours prior to departure and complete check-in procedures 2 hours prior.

3. Regarding Ticket Cancellation

A cancellation fee will be incurred once payment has been made, regardless of the booking date or departure date.
Should you wish to cancel after payment, please contact us by telephone or email.
Please contact us at least 3 business days prior to your departure date (excluding weekends and public holidays).

If you notify us of a cancellation by email outside ADVENTURE's business hours, it will be processed on the next business day.
Should cancellation occur on the day of departure (immediately prior to departure), we kindly request that you contact the airline directly to arrange cancellation procedures.
If you contact the airline directly to cancel, please inform ADVENTURE by the next business day. Please note that without this notification, we may be unable to process your refund.
If you do not contact the airline and fail to board your flight, this will be treated as a no-show cancellation, and the airline may charge additional fees.
For return or open-jaw tickets, it is not possible to cancel only part of the journey in advance.
Should unused segments occur, the segments following the unused segment will be automatically cancelled by the airline.
Should you not utilise part of your journey, no refund will be issued for the unused and automatically cancelled sections. The airline may additionally charge the difference between the fare paid and the standard fare.
Depending on the fare selected, some fares may not permit partial cancellations for passengers, or may incur a 100% cancellation fee from the time of purchase, making them non-refundable.

Cancellation Fees

Should a cancellation occur, the following cancellation fees will apply regardless of the departure date or timing of payment. The amount deducted from the payment made will be refunded.

In addition to the cancellation fees below, the handling fee, administrative fee, optional fees, and optional arrangement fees charged at the time of booking are non-refundable. These will be deducted along with the cancellation fee when processing your refund.

Cancellation Timing: Cancellation Fees Incurred (Per Person)
Before scheduled flight departure time
Airline-specified cancellation fee (some fares are non-refundable, with the cancellation fee amounting to 100% of the ticket price), cancellation processing fee
After the scheduled departure time of the booked flight
Cancellation/non-refundable

Refund procedures

Refund methods and timing vary depending on the payment method

Changes to Booking Details

Changes to reservation details, such as passenger information or flight details, cannot generally be accommodated.
Please cancel your existing booking and make a new booking with your desired details.
Standard cancellation fees will apply when cancelling.
For certain non-refundable fares, you will need to cancel the entire booking and make a new reservation.

4. Cancellations and Refunds in the Event of Flight Cancellations or Schedule Changes

Please check the latest flight status on each airline's website. Flight cancellations or schedule changes may be decided at short notice due to weather conditions or aircraft malfunctions. As ADVENTURE may not be able to contact you, please ensure you check the latest flight status yourself.

Should your booked flight be cancelled or rescheduled due to severe weather, earthquakes, or airline-initiated strikes, ADVENTURE will handle the situation in accordance with the regulations set by each airline.

When ADVENTURE sends you a schedule change notification, please press the [Accept] or [Cancel] button within the email body within 48 hours. *If we cannot confirm your decision within this period, it will be deemed as acceptance.

5. Regarding Refund Procedures

Should you cancel your reservation, the method and timing of your refund will vary depending on your payment method.
Please note that for the refund date, we kindly ask you to confirm directly with the card company you used for the transaction.

6. Regarding Changes or Corrections to Passport Information

We are unable to process changes to passport details for bookings that have been completed.

Please ensure all details are correct at the time of booking.
Name changes or transfers of airline tickets are strictly prohibited. Should you wish another passenger to travel, a new ticket reservation must be made.
Cancellations will incur standard cancellation fees, and depending on the ticket type selected, refunds may not be possible. ADVENTURE cannot provide any compensation for damages incurred due to customer input errors.

7. Regarding changes or corrections to passenger name and gender

Changes or corrections to passenger information, such as name or gender, are strictly prohibited.

The relevant ticket must be cancelled and rebooked with the correct information. Please ensure all details are correct at the time of booking.

If passport details differ from those on the ticket, boarding and entry into the destination country will be denied.

Cancellations will incur standard cancellation fees, and depending on the ticket type selected, refunds may not be possible.
ADVENTURE cannot provide any compensation for damages incurred due to customer input errors.

8. Regarding changes or corrections to flights or boarding dates

Changes to booking details, such as passenger information or flight numbers, cannot generally be accommodated.
We kindly request that you cancel your existing booking and make a new reservation with your desired details.

9. Adding passengers after booking

We are unable to add passengers to itineraries for which the booking has been completed.

Separate bookings must be made for any passengers wishing to be added.

10. For bookings with two or more passengers: Cancellation options for individual passengers

The possibility of partial cancellations varies depending on the airline you have selected.

Should you wish to cancel only some passengers, please contact ADVENTURE.
ADVENTURE will confirm with the airline whether this is possible.
Contact details are as follows
Help and Support

11. Handling airline bankruptcies

When booking air tickets through ADVENTURE, the contract between ADVENTURE and the customer constitutes an 'Arranged Travel Contract'.

Under this "Travel Arrangement Contract", ADVENTURE's obligation to arrange the flight is fulfilled once the ticket booking is complete. Therefore, should the airline go bankrupt after the booking is finalised, ADVENTURE is unable to undertake any procedures with the airline on your behalf.
Please also note that ADVENTURE shall not be liable for any damages incurred by you as a result of the airline's bankruptcy.

* Should ADVENTURE receive a refund from the airline due to flight cancellations or cancellation procedures, ADVENTURE will process the refund to the customer in due course.

If the flight was confirmed as cancelled or cancellation procedures were initiated prior to the airline's bankruptcy

Should a refund be received by ADVENTURE from the airline, ADVENTURE will refund the customer. We will promptly announce the likelihood and details of any refund as soon as information becomes available.
Should the airline not refund ADVENTURE, ADVENTURE is unable to negotiate refunds or undertake other procedures with the airline on your behalf.
Please contact the airline directly regarding any necessary procedures. Should the airline refund you directly in cash, flight vouchers, or similar, no additional refund procedures will be undertaken by ADVENTURE.
For information on how to use flight vouchers, please contact the airline directly.

12. Cancellations due to sudden injury or illness

Should you be unable to board your booked flight due to sudden injury or illness, please contact ADVENTURE via email.

Depending on the airline, special arrangements (such as negotiating cancellation fee waivers or flight changes) may be possible.

ADVENTURE will confirm the details and advise you accordingly.

Should you be unable to board on the day of departure, please contact the respective airline directly to request cancellation. Failure to declare cancellation by the departure time may incur additional charges.
Special arrangements are subject to each airline's regulations and are entirely at the airline's discretion.
Some airlines may not offer special arrangements, applying standard cancellation policies instead.
For cancellation fee waiver negotiations, submission of a doctor's certificate or official documentation may be required. Any fees associated with obtaining such documents shall be borne by the customer. Flight change fees may apply according to airline regulations.

13. Regarding fees included in the taxes and charges displayed at the time of booking

The taxes and fees displayed at the time of booking include fuel surcharges, entry taxes, airport taxes, etc.

Should you wish, we can investigate the breakdown. Please enquire with ADVENTURE.

14. Regarding seat selection

Please note that some airlines may charge for this service. Additional (paid) arrangements may be possible at the time of booking with certain airlines.

Depending on the type of ticket, advance seat selection may not be possible at all.
The number of seats available for advance selection is limited. Should the advance selection allocation be full, we kindly request you select your seat during the check-in procedure on the day of departure.

ADVENTURE is unable to process seat selections after your booking is complete.
If you wish to select a seat, please check the airline's website for the selection method as soon as you receive the 'E-Tickets' email from us.

15. Regarding Additional Checked Baggage

Please note that some airlines may charge a fee for this service.
Some airlines allow you to add (paid) baggage during the booking process.

Unfortunately, ADVENTURE is unable to process additional checked baggage requests after your booking has been completed.
Should you wish to add checked baggage, please check the airline's website for the procedure once you receive the "E-Tickets" email.

16. Regarding In-flight Meals, Meal Requests, and Bassinet Additions

Procedures for adding in-flight meals, meal requests (including allergy-friendly meals), and bassinets vary depending on the airline you are using.

Please ensure you check the relevant airline's website before making your booking.
Please note that requests may not be accepted due to airline regulations, or additional charges may apply.
Even if you cancel your booking due to a request not being accepted, standard cancellation fees will apply.

17. Regarding bringing or renting wheelchairs, and requiring assistance during boarding

Requests for bringing or renting wheelchairs, or assistance during boarding, vary depending on the airline you are using.

Please ensure you check the relevant airline's website before making your booking.
Please note that requests may not be accommodated due to airline regulations, or additional charges may apply. Should you cancel your booking due to a request not being accepted, standard cancellation fees will apply.

18. Check-in and carry-on provisions for special baggage such as pushchairs, sports equipment, musical instruments, and pets

Regulations for checking in or carrying on items such as pushchairs, sports equipment, musical instruments, and pets vary depending on the airline you are using.

Please ensure you check the relevant airline's website before making your booking.
Depending on airline regulations, items may not be accepted for check-in or carry-on, or additional charges may apply. Even if you cancel due to being unable to check in or carry on your baggage, standard cancellation fees will apply.

19. Required Items for Airport Entry and Boarding Procedures

For international flights, the following items must be prepared and presented when entering the airport, during check-in, and at immigration. Failure to provide these may result in refusal of airport entry, boarding, or entry into the country.

Please review the information below.

You may be required to present your boarding pass when entering the airport or during immigration checks.
Please bring the final document attached to your 'E-Tickets' email.

Regarding itineraries
You must confirm your booking and issue your itinerary directly via the airline's website.
When using overseas LCCs (low-cost carriers), you must issue your itinerary via the airline's website.

Visa requirements vary depending on the destination country and your nationality. For countries where a visa is required only for certain nationalities, please verify for yourself whether your destination country is included and check the latest information.

Information may be updated without prior notice. Please ensure you verify the latest information yourself.
ADVENTURE cannot be held liable for any damages incurred by customers due to events arising from entry or travel restrictions.

20. Regarding Reconfirmation

Reconfirmation refers to the process of verifying your booking with the airline prior to boarding your flight.
Depending on your airline, reconfirmation may be required for all or some flights up to 72 hours before departure.

Please check with your airline whether reconfirmation is required.
When booking flights with airlines requiring reconfirmation, failure to reconfirm may result in your reservation being automatically cancelled as you will be deemed not to have boarded.

21. Visas and Electronic Travel Authorisations (Reference)

Depending on your destination country, you may need to obtain a visa or electronic travel authorisation for entry.
Please ensure you personally verify the latest entry requirements before departure and complete any necessary procedures. Failure to obtain the required visa may result in being denied boarding or entry at your destination.
Please check the official websites of the relevant governments and embassies for the latest information.

22. Arrival Time at the Airport

Please arrive at the airport at least 3 hours before your departure and complete check-in procedures at least 2 hours before departure. Allow ample time to avoid missing your flight.

Check-in opening and closing times vary by airline. Please confirm details with your operating airline.
* Please note that you will not be permitted to board if you arrive after the check-in deadline.

23. Regarding boarding the return flight if you miss the outbound flight on a return ticket

If you do not board your outbound flight, your return flight will be automatically cancelled and you will not be able to board.

When using an open-jaw ticket (itinerary involving 3 or more flights), if you fail to board any one flight, all subsequent flights will be automatically cancelled.
Please arrive at the airport at least 3 hours before departure and complete check-in at least 2 hours before departure. Allow ample time to avoid missing your flight.

24. Regarding the time required for connecting flights

This varies depending on the airport, airline, and destination.
Please check the respective airline websites before booking.

Depending on your travel conditions, a connection time of 2 hours or more may be required. Please allow ample time when making your booking.

When booking multiple flights simultaneously, only those meeting the connection time requirements will be displayed. Even if the connection time requirement is met, please allow ample time for transfers within the airport.

25. Regarding check-in and baggage drop-off for connecting flights at the departure airport

Depending on your airline and booking details, you may be able to check in for your connecting flight and check in your baggage (through check-in) at the departure airport.

For details on the conditions and procedures for using through check-in, please check the respective airline's website or confirm at the time of check-in on the day of travel.

If your flight does not offer through check-in, you will need to clear immigration and collect and re-check your baggage at each airport.
For flights transiting via the United States, you will need to clear immigration and collect your baggage in the US, then re-check your baggage. You must personally confirm the visa requirements for your specific travel purpose with the relevant embassy or consulate before travelling.

26. Regarding travel during pregnancy

Depending on the regulations of the airline you plan to fly with, you may be denied boarding.

Before booking, or upon discovering your pregnancy, please check the airline's website or contact the airline directly to confirm their regulations and any necessary arrangements.

Even if boarding is permitted, depending on your due date, you may be required to submit a medical certificate or be accompanied by a doctor.
ADVENTURE cannot be held responsible for any damages incurred by customers if boarding is refused by the airline.

27. Regarding situations where an e-ticket passenger copy is not issued by Airline company

Some airlines do not issue e-ticket passenger copies.

In such cases, please present the final documents attached to the "E-Tickets" email sent by us, along with your passport, visa, and other necessary documents, at the check-in counter.
Should you require an itinerary, please print it from the airline's website.

1. Cancellation of Hotel Booking

Users are requested to review our Cancellation and Refund Policy prior to making any booking cancellations.

2. Changes to Hotel Booking

Bookings cannot be changed once they have been made. Users who wish to make changes must first cancel their current booking and then proceed to create a new one.
Information pertaining to Cancellation of Hotel Booking.

3. Adding / Partial Cancellation of Hotel Booking

Partial cancellations or modifications to existing bookings are not permitted. Users must create a new booking reflecting the updated details and cancel any unnecessary bookings.

Users are encouraged to review our Cancellation and Refund Policy prior to proceeding with any cancellations.

Users currently within the timeframe for incurring cancellation fees or those with non-refundable plans are advised to reach out to their intended hotel to enquire about the possibility of canceling without incurring any fees.
If a refund with a waiver is possible, kindly contact ADVENTURE indicating the waiver along with the name of the hotel representative at info@adventure.inc.

4. Reinstating a Canceled Hotel Booking

Reservations cannot be reinstated once they have been canceled.
Users are required to make a new reservation for a plan that aligns with their requirements.

5. Cancellation Fee of Hotel Booking

Hotel bookings are subject to cancellation fees. Each accommodation provider has a distinct cancellation policy outlining when these fees apply and if they are applicable at all.

Users are advised to review the "Cancellation Policy" displayed during the booking process, on the confirmation page or in the Booking Confirmation e-mail.

Cancellations made within the period outlined in the cancellation policy will be subject to a cancellation fee.

6. Cancellation Fee for Cancellation Due to Inclement Weather

In the event of cancellation due to inclement weather, such as a typhoon, the hotel will determine if a cancellation fee is applicable.

For further assistance, please contact the hotel directly. If the hotel confirms that the cancellation fee can be waived, kindly notify ADVENTURE with the required details listed below at info@adventure.inc.

• Booking ID (Required)
• Telephone Number Entered During Booking Process (Required)
• Full Name of User (Required)
• Name of Hotel Representative

* Enquiries received outside of our operating hours (Monday to Friday, 10:00AM to 6:00PM JST) will be processed on the next business day
* All refunds will be processed by ADVENTURE, regardless of whether the cancellation was initiated with the hotel
* Refund Process Information

7. Use by Minors (Users Under the Age of Majority)

Bookings and accommodations arrangements made by individuals under the age of majority must be approved by a parent or legal guardian.

The determination of whether minors can be accommodated at a hotel and the necessity of written consent is solely at the discretion of the hotel management. The hotel management or service provider may mandate the submission or possession of a designated consent form along with identification documents from the individual exercising parental authority

Hotel policies may prohibit unaccompanied underage guests from staying at the establishment. It is advisable to verify the regulations prior to making a booking.

Individuals who are not of legal age and do not have an accompanying adult are encouraged to review the facilities and plans page during the booking process or contact the hotel directly for more information.

* ADVENTURE does not establish regulations, submit consent forms on behalf of the user or determine whether to provide accommodations for the user
* Users are required to contact the hotel directly regarding their intended accommodations

Precautions for Hotel Bookings Abroad

The age of majority varies by country, with each nation enforcing its own regulations regarding this age. Depending on the country of residence, even if the individual intends to reside with a parent or guardian, written consent may still be required, contingent upon the laws of the respective country.

ADVENTURE disclaims any liability for damages incurred by the user resulting from their inability to check-in at the hotel due to age-related restrictions.
Travelers are advised to confirm arrangements with their hotel at their destination prior to travel.

Accommodation Unavailable Post-Booking

In the unlikely event that a hotel becomes unavailable after a booking is finalized, users are required to cancel the booking and make a new booking at an alternative hotel. Standard cancellation fees will apply.

8. Hotel Booking via Telephone

All bookings must be made exclusively on our online platform.
ADVENTURE is unable to process bookings or verify room availability via telephone calls or e-mails.

9. Advance Booking Date Allowance

Bookings can be made up to one year in advance and continue until the day of the user's stay, subject to room availability.
To check room availability, please visit the ADVENTURE website or use the ADVENTURE APP.

* Subject to room availability and plans of selected accommodation facility

10. Room Availability information on the Website / APP

On the reservation page, users have the option to refine their search for available rooms by selecting their accommodation dates, indicating the number of guests, selecting a location or entering specific keywords.

* The information presented does not reflect real-time availability and may be subject to change based on reservation timing
* If a room, plan, or hotel is not shown, it indicates that it is unavailable on ADVENTURE (Users are encouraged to explore other booking platforms or the official website of the hotel to check for available rooms or plans)

11. Room Requests (Room with View, Rooms on High Floors)

Requests for specific rooms can be made directly at the accommodation facility. Users are encouraged to submit their preferences during the reservation process. However, please note that we cannot assure fulfillment of these requests.

12. Room Rates for Children

Room rates for children vary depending on the hotel and the selected plan. Since all rates are determined by the hotel, it is advisable to reach out to the hotel directly for more details.

13. Room Check-In Required Information

During check-in at the front desk, kindly present the name of the individual who made the reservation along with the name of the representative who will be staying at the accommodation facility.

Depending on the accommodation, guests may be required to present proof of booking.

In these instances, please present the Booking Confirmation e-mail, Booking Confirmation Voucher or the Booking Details available on My Page.

For accommodations abroad, guests may be required to present their passports.
Check-In at Hotel without a Front Desk- Checking in at accommodation facilities without front desk services Procedure for Late Check-In - Guests who are unable to complete their check-in by the designated time set by the accommodation facility

14.Check-In at Hotel without a Front Desk

Check-in instructions may also be sent directly to the registered e-mail address of the user alongside the Booking Confirmation e-mail.

For additional information, please refer to the check-in instructions displayed during the booking process or included in the Booking Confirmation email.

Users who have selected a plan that includes a separate e-mail notification but have not received the e-mail even though the check-in date is approaching, please contact the accommodation facility directly for assistance.

15. Meals Included / Meals Not Included

Meals inclusion depends on the plan selected.
Users intending to book a room with meals included should verify that the package includes meals prior to finalizing their booking.

16. Additional Payment Besides Accommodation Fee

Additional fees, such as bathing tax, accommodation tax or resort fees, may apply based on the selected accommodation facility and its location. These charges are required in addition to the room rate.

Accommodation facilities might also ask for a deposit at check-in that is higher than the amount indicated on the credit card print or the contracted rate.
The amount indicated during the reservation process and the payment made at the time of booking do not include this deposit, which must be paid separately at the accommodation facilities.

Kindly confirm on the reservation page or contact the accommodation facility for details on local payment methods and whether additional fees apply.

ADVENTURE is unable to check the refund status of the deposit made on the day of accommodation.
Users are required to contact the accommodation facility directly for such information.

Local expenses, including meals and cleaning fees, may require payment at the destination.
Users are requested to review the detailed breakdown of expenses prior to making payments.

17. Hotel Cancellation Due to Flight Cancellation

Users intending to cancel their bookings for any reason should contact ADVENTURE via e-mail (info@adventure.inc) after confirming with the accommodation facility.
The accommodation facility will determine if any cancellation fees are applicable in this situation.

Kindly include the following information when contacting ADVENTURE:

• ADVENTURE ID / Booking ID
• Full Name of User
• Name of Hotel Representative
• Amount to be Refunded (Indicate full / specific amount)

* Enquiries submitted outside of our operating hours (Monday to Friday, 10:00AM to 6:00PM JST) will be responded to within two (2) business day
* ADVENTURE response time may vary depending on the nature of the enquiry

18. Procedure for Late Check-In

Users should contact the accommodation facility where they have made their bookings to negotiate with them directly.
* The contact information for the accommodations can be found within the content of the final e-mail

19. Forgotten Items at the Hotel

Users are required to contact the accommodation facility where they stayed directly.
* The contact information for the accommodations can be found within the content of the final e-mail