41188293
Photo gallery for Heaven Hotel showing 22 images of the property

Summary

Discover your home away from home at Heaven Hotel in Playa del Carmen. This 3-star aparthotel offers 24-hour front desk service, a children's pool, and concierge services. Situated near El Camaleón Mayakoba Golf Course, this pet-friendly hotel is perfect for both vacationers and business travelers alike. With amenities including free WiFi, an elevator, laundry facilities, and outdoor furnishings, you will find everything you need to make your stay comfortable and convenient.

Highlights

  • Concierge services
  • 24-hour front desk
  • Off-street parking
  • Wheelchair accessible parking
  • Pool umbrellas

Property Description

Near El Camaleón Mayakoba Golf Course. With a stay at Heaven Hotel in Playa del Carmen, you'll be a 5-minute drive from El Camaleón Mayakoba Golf Course and 8 minutes from Quinta Avenida. This aparthotel is 4.3 mi (7 km) from Playa del Carmen Main Beach and 7.3 mi (11.8 km) from Maroma Beach.Enjoy recreation amenities such as an outdoor pool or take in the view from a terrace. This aparthotel also features complimentary wireless internet access, concierge services, and a communal living room.Featured amenities include a 24-hour front desk, laundry facilities, and a safe deposit box at the front desk.Make yourself at home in one of the 20 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and microwaves. Rooms have private balconies. 40-inch Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and washers/dryers, and housekeeping is provided daily.Distances are displayed to the nearest 0.1 mile and kilometer.

Playa Xcalacoco - 1.7 km / 1 mi
Gran Coyote Golf - 1.8 km / 1.1 mi
Chun-Zumbul (diving site) - 1.8 km / 1.1 mi
El Camaleón Mayakoba Golf Course - 3.4 km / 2.1 mi
28 de Julio Square - 4.1 km / 2.5 mi
Punta Esmeralda Beach - 4.3 km / 2.7 mi
Guadalupe Church - 4.9 km / 3 mi
Playa 88 - 5.4 km / 3.3 mi
Playa Avenida Colosio - 5.6 km / 3.5 mi
Temazcal Natura - 5.9 km / 3.7 mi
Plaza Las Americas - 6.3 km / 3.9 mi
Mario Villanueva Stadium Madrid - 6.7 km / 4.2 mi
Mamitas Beach - 6.8 km / 4.2 mi
Tres Rios Ecopark - 6.8 km / 4.2 mi
Quinta Avenida - 6.9 km / 4.3 mi

The nearest airports are:
Cozumel Intl. Airport (CZM) - 41.1 km / 25.6 mi
Cancun Intl. Airport (CUN) - 50.1 km / 31.1 mi
Tulum Intl. Airport (TQO) - 110.6 km / 68.7 mi

Amenities

  • Swimming Pool
    • Children's pool
  • Others
    • 24-hour front desk
    • Concierge services
    • Elevator
    • Handrails in stairways
    • Laundry facilities
    • Mosquito nets
    • Number of outdoor pools - 1
    • Off-street parking
    • Outdoor furniture

Please update your search criteria to see the available rooms plans.

Property Description

Near El Camaleón Mayakoba Golf Course. With a stay at Heaven Hotel in Playa del Carmen, you'll be a 5-minute drive from El Camaleón Mayakoba Golf Course and 8 minutes from Quinta Avenida. This aparthotel is 4.3 mi (7 km) from Playa del Carmen Main Beach and 7.3 mi (11.8 km) from Maroma Beach.Enjoy recreation amenities such as an outdoor pool or take in the view from a terrace. This aparthotel also features complimentary wireless internet access, concierge services, and a communal living room.Featured amenities include a 24-hour front desk, laundry facilities, and a safe deposit box at the front desk.Make yourself at home in one of the 20 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and microwaves. Rooms have private balconies. 40-inch Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and washers/dryers, and housekeeping is provided daily.Distances are displayed to the nearest 0.1 mile and kilometer.

Playa Xcalacoco - 1.7 km / 1 mi
Gran Coyote Golf - 1.8 km / 1.1 mi
Chun-Zumbul (diving site) - 1.8 km / 1.1 mi
El Camaleón Mayakoba Golf Course - 3.4 km / 2.1 mi
28 de Julio Square - 4.1 km / 2.5 mi
Punta Esmeralda Beach - 4.3 km / 2.7 mi
Guadalupe Church - 4.9 km / 3 mi
Playa 88 - 5.4 km / 3.3 mi
Playa Avenida Colosio - 5.6 km / 3.5 mi
Temazcal Natura - 5.9 km / 3.7 mi
Plaza Las Americas - 6.3 km / 3.9 mi
Mario Villanueva Stadium Madrid - 6.7 km / 4.2 mi
Mamitas Beach - 6.8 km / 4.2 mi
Tres Rios Ecopark - 6.8 km / 4.2 mi
Quinta Avenida - 6.9 km / 4.3 mi

The nearest airports are:
Cozumel Intl. Airport (CZM) - 41.1 km / 25.6 mi
Cancun Intl. Airport (CUN) - 50.1 km / 31.1 mi
Tulum Intl. Airport (TQO) - 110.6 km / 68.7 mi

Property Rules

Check-In

Check-in time: From 3:00 PM To 12:00 PM

Instructions:

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Guests must contact this property in advance to reserve onsite parking
  • This property accepts credit cards, debit cards, and cash
  • Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
  • Host has indicated there is a smoke detector on the property
  • Safety features at this property include a fire extinguisher and a first aid kit
  • This property is professionally cleaned

Special Instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Minimum Age: 18

Check-Out

Check-out time: 12:00 PM

Fees

Mandatory Fees:

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

We have included all charges provided to us by the property.

Policies

Know Before You Go:

  • Pool access available from 8:00 AM to 8:00 PM.
  • The property is professionally cleaned.

FAQs

What are the check-in and check-out times at Heaven Hotel?

Check-in is available from 3:00 PM to 12:00 PM, and Check-out is by 12:00 PM.

What is the minimum age required for check-in at Heaven Hotel?

The minimum check-in age is 18 years.

Where is Heaven Hotel located?

With a stay at Heaven Hotel in Playa del Carmen, you'll be a 5-minute drive from El Camaleón Mayakoba Golf Course and 8 minutes from Quinta Avenida. This aparthotel is 4.3 mi (7 km) from Playa del Carmen Main Beach and 7.3 mi (11.8 km) from Maroma Beach.

Is Wi-Fi provided at Heaven Hotel, and is it complimentary?

Complimentary Wi-Fi is available for guests throughout the property.

Does Heaven Hotel offer complimentary onsite parking for business travelers or guests attending meetings?

Onsite parking is available for guests, but charges may apply.

Are pets allowed at Heaven Hotel?

Pets are not allowed at Heaven Hotel.

Are there any specific rules, restrictions, or extra charges for bringing pets to Heaven Hotel?

Pets are not allowed at this property.

What kitchen facilities or appliances are provided at Heaven Hotel?

The property provides kitchen amenities such as: cookware, kitchen, microwave, refrigerator.

What are some of the popular attractions near Heaven Hotel, and how far are they?

There are following attraction near to this property like :, Playa Xcalacoco - 1.7 km / 1 mi, Gran Coyote Golf - 1.8 km / 1.1 mi, Chun-Zumbul (diving site) - 1.8 km / 1.1 mi, El Camaleón Mayakoba Golf Course - 3.4 km / 2.1 mi, 28 de Julio Square - 4.1 km / 2.5 mi, Punta Esmeralda Beach - 4.3 km / 2.7 mi, Guadalupe Church - 4.9 km / 3 mi, Playa 88 - 5.4 km / 3.3 mi, Playa Avenida Colosio - 5.6 km / 3.5 mi, Temazcal Natura - 5.9 km / 3.7 mi, Plaza Las Americas - 6.3 km / 3.9 mi, Mario Villanueva Stadium Madrid - 6.7 km / 4.2 mi, Mamitas Beach - 6.8 km / 4.2 mi, Tres Rios Ecopark - 6.8 km / 4.2 mi, Quinta Avenida - 6.9 km / 4.3 mi, , The nearest airports are:, Cozumel Intl. Airport (CZM) - 41.1 km / 25.6 mi, Cancun Intl. Airport (CUN) - 50.1 km / 31.1 mi, Tulum Intl. Airport (TQO) - 110.6 km / 68.7 mi.

What entertainment options are available at Heaven Hotel?

The property offers entertainment options such as: Children's pool, Number of outdoor pools - 1, Pool sun loungers, Pool umbrellas, Terrace, Wheelchair-accessible pool.

Is Heaven Hotel accessible for guests with disabilities?

The property is equipped with wheelchair-accessible features and is welcoming to specially abled guests requiring mobility assistance.

Is daily housekeeping service included during a stay at Heaven Hotel?

Housekeeping is provided daily for rooms. Housekeeping is provided daily for rooms.

Does Heaven Hotel provide concierge services, local assistance, or help with tours and travel arrangements?

Concierge and travel assistance services are available, including help with tours and local arrangements.

Which room categories at Heaven Hotel follow a non-smoking policy?

The following room categories at Heaven Hotel follow a non-smoking policy: Apartment, 2 Bedrooms, Family Apartment. For more details, please contact the reception.

What are the different types of room categories offered at Heaven Hotel?

The property offers the following room categories: Apartment, 2 Bedrooms, Family Apartment.

Does Heaven Hotel provide 24-hour front desk service?

Front desk service may be limited; guests are often greeted by the host upon arrival.

What are the nearest major airports and how far are they from Heaven Hotel?

The nearest airports are: Cozumel Intl. Airport (CZM) - 41.1 km / 25.6 mi, Cancun Intl. Airport (CUN) - 50.1 km / 31.1 mi, Tulum Intl. Airport (TQO) - 110.6 km / 68.7 mi.

What languages are spoken by the staff at Heaven Hotel?

Languages spoken by staff include: English, Spanish.

Does Heaven Hotel offer a dining area, restaurant, or room service for guests?

Dining areas are available in some rooms.

Does any room at Heaven Hotel include a private balcony or patio?

Some rooms feature a private balcony, terrace, or patio.

Is there an elevator or lift available at Heaven Hotel?

Elevator or lift is available for guest convenience.

Does Heaven Hotel offer laundry facilities or services, and what types are available?

Laundry services include: self-service facilities.

Is a pool available at Heaven Hotel, and what types of pools are offered?

Yes, the property features 1 outdoor pool for guest enjoyment.

Is there a business center or work-friendly space available at Heaven Hotel?

The property offers work-friendly spaces and business amenities for your convenience.

Is the property located near a beach or oceanfront?

The property is situated close to the beach or ocean, offering a relaxing coastal atmosphere.

Are there facilities for events like weddings, banquets, or parties at Heaven Hotel?

Event facilities such as banquet halls or party areas are available for special occasions.

Are spa facilities available for guest use?

Spa facilities are available for guests seeking a relaxing experience.

Does Heaven Hotel offer family-friendly amenities such as play areas or kids' activities?

Child-focused amenities such as play areas or activity rooms are not indicated at this time.

Is there an in-room safe or secure storage option available?

Guests have access to in-room safes or secure storage for valuables.

Is there a bar available at the property?

A bar is available where guests can enjoy cocktails and drinks.

Is there a lounge or relaxation area for guests?

Guests can unwind in the lounge or designated relaxation areas.

Is parking available, and are there any charges for it?

Parking is available, and both self and valet options are complimentary for guests.

Does the property have a terrace or outdoor sitting area?

A terrace or outdoor sitting area is available for guests to unwind in a peaceful setting.

Is there a garden or green area for guests?

A garden area is available for guests to enjoy a touch of nature during their stay.

Is there a dedicated outdoor dining area at the property?

An outdoor dining space is available for guests to enjoy meals in the open air.

Is the check-in process multilingual at Heaven Hotel?

The check-in process includes multilingual support for guest convenience.

Does Heaven Hotel provide umbrellas or rain gear for guests during rainy weather?

Rainy day? Umbrellas or rain protection are thoughtfully provided.

Is there a sundeck or sunbathing area at Heaven Hotel?

A sundeck or sunbathing area is available for guests to enjoy the outdoors.
Adventure - Your travel partner

Your ultimate travel partner. Seamless stays, flights, and essentials. Redefining journeys with passion and personalised service. Explore the world effortlessly.

GDPR - certified
GDPR - certified

Download the Adventure App

Download on the

App Store

play-store

Get it on

Google Play

Copyright © 2026 Adventure, Inc. All rights reserved.