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Photo gallery for Hotel Puerta América showing 105 images of the property

Summary

Welcome to Hotel Puerta América, a 5-star hotel located in the heart of Madrid. Our hotel is just a short walk away from the beautiful Royal Botanical Garden. Our amenities include a 24-hour front desk, babysitting or childcare (surcharge), banquet hall, breakfast available (surcharge), business center, concierge services, conference center, designated smoking areas, dry cleaning/laundry service, and more. Expect warm hospitality and thoughtful touches throughout.

Highlights

  • Rooftop terrace
  • Poolside bar
  • Wedding services
  • Express check-in
  • Express check-out

Property Description

Near Royal Botanical Garden. With a stay at Hotel Puerta América in Madrid (Chamartín), you'll be within a 5-minute drive of Bernabéu Stadium and Paseo de la Castellana. This family-friendly hotel is 2.9 mi (4.7 km) from Gran Via and 3.2 mi (5.1 km) from El Retiro Park.Be sure to enjoy recreational amenities including a fitness center and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).Grab a bite at The Observatory, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM for a fee.Featured amenities include complimentary wired internet access, a business center, and express check-in. Event facilities at this hotel consist of a conference center and 5 meeting rooms. Self parking (subject to charges) is available onsite.Make yourself at home in one of the 315 guestrooms. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.Distances are displayed to the nearest 0.1 mile and kilometer.

Golden Mile - 1.7 km / 1.1 mi
Paseo de la Castellana - 1.8 km / 1.1 mi
Parque de Berlin - 2 km / 1.2 mi
Calle de Alcalá - 2.1 km / 1.3 mi
U.S. Embassy - 2.1 km / 1.3 mi
Azca Financial District - 2.1 km / 1.3 mi
ABC Serrano - 2.3 km / 1.4 mi
Arturo Soria Plaza Shopping Center - 2.5 km / 1.6 mi
Sorolla Museum - 2.5 km / 1.6 mi
WiZink Center - 2.5 km / 1.6 mi
Nuevo Teatro Alcala - 2.6 km / 1.6 mi
Bernabéu Stadium - 2.6 km / 1.6 mi
El Corte Inglés - 2.8 km / 1.7 mi
Hospital Gregorio Maranon - 3.2 km / 2 mi
Plaza de Colon - 3.3 km / 2 mi

The preferred airport for Hotel Puerta América is Adolfo Suarez Madrid-Barajas Airport (MAD) - 11.4 km / 7.1 mi

. The following facilities or services will be unavailable from January 30 2025 to April 30 2025 (dates subject to change):
  • One of the dining venues
The following facilities are closed seasonally each year. They will be closed from September 20 to June 15:
  • Swimming pool

Amenities

  • Accessible Wheelchair
    • Wheelchair accessible
  • Swimming Pool
    • Outdoor seasonal pool
  • Others
    • 24-hour front desk
    • Babysitting or childcare (surcharge)
    • Banquet hall
    • Breakfast available (surcharge)
    • Business center
    • Concierge services
    • Designated smoking areas

Please update your search criteria to see the available rooms plans.

Property Description

Near Royal Botanical Garden. With a stay at Hotel Puerta América in Madrid (Chamartín), you'll be within a 5-minute drive of Bernabéu Stadium and Paseo de la Castellana. This family-friendly hotel is 2.9 mi (4.7 km) from Gran Via and 3.2 mi (5.1 km) from El Retiro Park.Be sure to enjoy recreational amenities including a fitness center and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).Grab a bite at The Observatory, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM for a fee.Featured amenities include complimentary wired internet access, a business center, and express check-in. Event facilities at this hotel consist of a conference center and 5 meeting rooms. Self parking (subject to charges) is available onsite.Make yourself at home in one of the 315 guestrooms. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.Distances are displayed to the nearest 0.1 mile and kilometer.

Golden Mile - 1.7 km / 1.1 mi
Paseo de la Castellana - 1.8 km / 1.1 mi
Parque de Berlin - 2 km / 1.2 mi
Calle de Alcalá - 2.1 km / 1.3 mi
U.S. Embassy - 2.1 km / 1.3 mi
Azca Financial District - 2.1 km / 1.3 mi
ABC Serrano - 2.3 km / 1.4 mi
Arturo Soria Plaza Shopping Center - 2.5 km / 1.6 mi
Sorolla Museum - 2.5 km / 1.6 mi
WiZink Center - 2.5 km / 1.6 mi
Nuevo Teatro Alcala - 2.6 km / 1.6 mi
Bernabéu Stadium - 2.6 km / 1.6 mi
El Corte Inglés - 2.8 km / 1.7 mi
Hospital Gregorio Maranon - 3.2 km / 2 mi
Plaza de Colon - 3.3 km / 2 mi

The preferred airport for Hotel Puerta América is Adolfo Suarez Madrid-Barajas Airport (MAD) - 11.4 km / 7.1 mi

. The following facilities or services will be unavailable from January 30 2025 to April 30 2025 (dates subject to change):
  • One of the dining venues
The following facilities are closed seasonally each year. They will be closed from September 20 to June 15:
  • Swimming pool

Property Rules

Check-In

Check-in time: 3:00 PM

Instructions:

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
  • This property accepts credit cards; cash is not accepted
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Cashless transactions are available
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Special Instructions:

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Minimum Age: 18

Check-Out

Check-out time: 12:00 PM

Fees

Mandatory Fees:

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 50 per accommodation, per day

We have included all charges provided to us by the property.

Optional Fees:

  • Fee for buffet breakfast: approximately EUR 30 for adults and EUR 12.50 for children
  • Self parking fee: EUR 30.00 per day
  • Extended parking fee: EUR 30.00 per night
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: EUR 60.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Policies

Know Before You Go:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • The seasonal pool will be open from June 18 to October 02.
  • Pool access available from noon to 7:00 PM.
  • Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.

FAQs

What are the check-in and check-out times at Hotel Puerta América?

Check-in begins at 3:00 PM, and Check-out is by 12:00 PM.

What is the minimum age required for check-in at Hotel Puerta América?

The minimum check-in age is 18 years.

Where is Hotel Puerta América located?

With a stay at Hotel Puerta América in Madrid (Chamartín), you'll be within a 5-minute drive of Bernabéu Stadium and Paseo de la Castellana. This family-friendly hotel is 2.9 mi (4.7 km) from Gran Via and 3.2 mi (5.1 km) from El Retiro Park.

Is luggage storage available at Hotel Puerta América for business traveller?

Luggage storage is available for guests before check-in or after check-out.

Is Wi-Fi provided at Hotel Puerta América, and is it complimentary?

Complimentary Wi-Fi is available for guests throughout the property.

Does Hotel Puerta América offer complimentary onsite parking for business travelers or guests attending meetings?

Onsite parking is available for guests, but charges may apply.

Are pets allowed at Hotel Puerta América?

Pets are not allowed at Hotel Puerta América.

Are there any specific rules, restrictions, or extra charges for bringing pets to Hotel Puerta América?

Pets are not allowed at this property.

Are linens, towels, or toiletries included at Hotel Puerta América?

Basic linens and toiletries are included for guest comfort.

What are some of the popular attractions near Hotel Puerta América, and how far are they?

There are following attraction near to this property like :, Golden Mile - 1.7 km / 1.1 mi, Paseo de la Castellana - 1.8 km / 1.1 mi, Parque de Berlin - 2 km / 1.2 mi, Calle de Alcalá - 2.1 km / 1.3 mi, U.S. Embassy - 2.1 km / 1.3 mi, Azca Financial District - 2.1 km / 1.3 mi, Arturo Soria Plaza Shopping Center - 2.5 km / 1.6 mi, Sorolla Museum - 2.5 km / 1.6 mi, WiZink Center - 2.5 km / 1.6 mi, Bernabéu Stadium - 2.6 km / 1.6 mi, El Corte Inglés - 2.8 km / 1.7 mi, Hospital Gregorio Maranon - 3.2 km / 2 mi, Plaza de Colon - 3.3 km / 2 mi, Cuzco Square - 3.3 km / 2.1 mi, Glorieta de Cuatro Caminos - 3.5 km / 2.2 mi, , The preferred airport for Hotel Puerta América is Adolfo Suarez Madrid-Barajas Airport (MAD) - 11.4 km / 7.1 mi.

What entertainment options are available at Hotel Puerta América?

The property offers entertainment options such as: Garden, Library, Number of poolside bars - 1, Outdoor seasonal pool, Rooftop terrace, Terrace.

Is Hotel Puerta América accessible for guests with disabilities?

The property is equipped with wheelchair-accessible features and is welcoming to specially abled guests requiring mobility assistance.

Does Hotel Puerta América offer any conference rooms, meeting facilities, or shared business spaces?

Conference and meeting spaces are available for business events or group use.

Is daily housekeeping service included during a stay at Hotel Puerta América?

Housekeeping is provided daily for rooms. Housekeeping is provided daily for rooms. Housekeeping is provided daily for rooms. Housekeeping is provided daily for rooms.

Does Hotel Puerta América provide concierge services, local assistance, or help with tours and travel arrangements?

Concierge and travel assistance services are available, including help with tours and local arrangements.

Which room categories at Hotel Puerta América follow a non-smoking policy?

The following room categories at Hotel Puerta América follow a non-smoking policy: Deluxe Room, Executive Suite, Junior Suite, Zaha Hadid Space Club. For more details, please contact the reception.

What are the different types of room categories offered at Hotel Puerta América?

The property offers the following room categories: Deluxe Room, Executive Suite, Junior Suite, Zaha Hadid Space Club.

Does Hotel Puerta América provide 24-hour front desk service?

24-hour front desk service is available.

What are the nearest major airports and how far are they from Hotel Puerta América?

The preferred airport for Hotel Puerta América is Adolfo Suarez Madrid-Barajas Airport (MAD) - 11.4 km / 7.1 mi.

Are baby cribs, babysitting services, childcare, or extra beds available at Hotel Puerta América?

Childcare or babysitting services may be available for families. The following room types offer family-friendly options like cribs or rollaway beds: Deluxe Room, Junior Suite, Zaha Hadid Space Club, Executive Suite.

Is Hotel Puerta América a good choice for business travelers?

The property includes business-friendly amenities ideal for travelers.

What languages are spoken by the staff at Hotel Puerta América?

Languages spoken by staff include: English, French, German, Italian, Spanish.

Does Hotel Puerta América offer a dining area, restaurant, or room service for guests?

Guests can enjoy meals at the on-site restaurant or bar.

Is there an elevator or lift available at Hotel Puerta América?

Elevator or lift is available for guest convenience.

Does Hotel Puerta América offer laundry facilities or services, and what types are available?

Laundry services include: self-service facilities, professional laundry services.

Is a pool available at Hotel Puerta América, and what types of pools are offered?

Yes, the property features 1 outdoor pool for guest enjoyment.

Is there a fitness center or gym available at Hotel Puerta América?

A fitness center is available for guests who want to stay active.

Is there a business center or work-friendly space available at Hotel Puerta América?

The property offers work-friendly spaces and business amenities for your convenience.

Are there facilities for events like weddings, banquets, or parties at Hotel Puerta América?

Event facilities such as banquet halls or party areas are available for special occasions.

Are spa facilities available for guest use?

Spa facilities are available for guests seeking a relaxing experience.

Does Hotel Puerta América offer family-friendly amenities such as play areas or kids' activities?

Children can enjoy facilities like play zones, game rooms, or kids’ clubs.

Is there 24-hour security staff on the premises?

24-hour security staff or guards are available to ensure guest safety.

Is there an in-room safe or secure storage option available?

Guests have access to in-room safes or secure storage for valuables.

Is there a bar available at the property?

A bar is available where guests can enjoy cocktails and drinks.

Is there a lounge or relaxation area for guests?

Guests can unwind in the lounge or designated relaxation areas.

Are snacks or light refreshments provided to guests on arrival?

Guests may enjoy light snacks or refreshments when they arrive.

Are long-term stays or monthly rentals available at Hotel Puerta América?

Long-term or monthly rental options are available for extended stays. For specific offers or terms, please contact the reception directly.

Is parking available, and are there any charges for it?

Parking is available, and both self and valet options are complimentary for guests.

Is there a rooftop area or view available at the property?

Guests can relax and enjoy scenic views from a rooftop area at the property.

Does the property have a terrace or outdoor sitting area?

A terrace or outdoor sitting area is available for guests to unwind in a peaceful setting.

Is there a garden or green area for guests?

A garden area is available for guests to enjoy a touch of nature during their stay.

Is there a dedicated outdoor dining area at the property?

An outdoor dining space is available for guests to enjoy meals in the open air.

Is there a designated smoking lounge or area at Hotel Puerta América?

A separate smoking area is provided for guest convenience.

Is there a library or books available for reading?

Guests can unwind with books or access a small library at the property.

Is the check-in process multilingual at Hotel Puerta América?

The check-in process includes multilingual support for guest convenience.

Is there a sundeck or sunbathing area at Hotel Puerta América?

A sundeck or sunbathing area is available for guests to enjoy the outdoors.