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Photo gallery for Shangri-La Surabaya showing 142 images of the property

Summary

The Shangri-La Surabaya, a 5.0-star hotel, is situated in the dynamic city of Surabaya. Conveniently positioned near Ciputra World Mall, it offers guests easy access to various shopping and entertainment venues. This exquisite hotel is adorned with state-of-the-art facilities and amenities. These include a 24-hour front desk, LED lighting comprising at least 80% of the total lighting, an ATM/banking facility, a ballroom, and banquet halls.

Highlights

  • Full-service spa
  • Ballroom
  • Waterslide
  • Tennis on site
  • Tennis lessons

Property Description

Near Ciputra World Mall. With a stay at Shangri-La Surabaya in Surabaya, you'll be in the business district, within a 10-minute drive of Tunjungan Plaza and Surabaya Zoo. This family-friendly hotel is 1.2 mi (1.9 km) from Ciputra World Mall and 1.3 mi (2.1 km) from Surabaya Town Square.Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a nightclub, outdoor tennis courts, and a health club. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands. Guests can catch a ride to nearby destinations on the complimentary area shuttle.Grab a bite at JAMOO, one of the hotel's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are served on weekdays from 6:00 AM to 10:00 AM for a fee.Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Surabaya? This hotel has 17255 square feet (1603 square meters) of space consisting of a conference center and 14 meeting rooms. Free self parking is available onsite.Make yourself at home in one of the 368 air-conditioned rooms featuring refrigerators and Smart televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms have complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.Distances are displayed to the nearest 0.1 mile and kilometer.

Ciputra World Mall - 0.6 km / 0.4 mi
Al-Akbar Mosque - 1.6 km / 1 mi
Lapangan Thor Stadium - 2 km / 1.3 mi
Surabaya Town Square - 2.3 km / 1.4 mi
House of Sampoerna - 2.6 km / 1.6 mi
Surabaya Zoo - 2.7 km / 1.7 mi
Korea Park - 2.8 km / 1.7 mi
Mpu Tantular Museum - 3.4 km / 2.1 mi
Taman Bungkul - 3.4 km / 2.1 mi
Monument Of Suroboyo - 3.4 km / 2.1 mi
Royal Plaza Surabaya - 4.6 km / 2.8 mi
Joko Dolog Statue - 5.8 km / 3.6 mi
Grahadi - 6 km / 3.7 mi
Tunjungan Plaza - 6 km / 3.7 mi
Sharp Bamboo Monument - 6 km / 3.7 mi

The nearest major airport is Surabaya (SUB-Juanda) - 20.9 km / 13 mi

Amenities

  • Spa Services
    • Full-service spa
    • Spa treatment room(s)
  • Swimming Pool
    • Children's pool
  • Others
    • 24-hour front desk
    • At least 80% of all lighting comes from LEDs
    • ATM/banking
    • Ballroom
    • Banquet hall
    • Biodegradable/compostable stirrers

Locations

Please update your search criteria to see the available rooms plans.

Property Description

Near Ciputra World Mall. With a stay at Shangri-La Surabaya in Surabaya, you'll be in the business district, within a 10-minute drive of Tunjungan Plaza and Surabaya Zoo. This family-friendly hotel is 1.2 mi (1.9 km) from Ciputra World Mall and 1.3 mi (2.1 km) from Surabaya Town Square.Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a nightclub, outdoor tennis courts, and a health club. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands. Guests can catch a ride to nearby destinations on the complimentary area shuttle.Grab a bite at JAMOO, one of the hotel's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are served on weekdays from 6:00 AM to 10:00 AM for a fee.Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Surabaya? This hotel has 17255 square feet (1603 square meters) of space consisting of a conference center and 14 meeting rooms. Free self parking is available onsite.Make yourself at home in one of the 368 air-conditioned rooms featuring refrigerators and Smart televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms have complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.Distances are displayed to the nearest 0.1 mile and kilometer.

Ciputra World Mall - 0.6 km / 0.4 mi
Al-Akbar Mosque - 1.6 km / 1 mi
Lapangan Thor Stadium - 2 km / 1.3 mi
Surabaya Town Square - 2.3 km / 1.4 mi
House of Sampoerna - 2.6 km / 1.6 mi
Surabaya Zoo - 2.7 km / 1.7 mi
Korea Park - 2.8 km / 1.7 mi
Mpu Tantular Museum - 3.4 km / 2.1 mi
Taman Bungkul - 3.4 km / 2.1 mi
Monument Of Suroboyo - 3.4 km / 2.1 mi
Royal Plaza Surabaya - 4.6 km / 2.8 mi
Joko Dolog Statue - 5.8 km / 3.6 mi
Grahadi - 6 km / 3.7 mi
Tunjungan Plaza - 6 km / 3.7 mi
Sharp Bamboo Monument - 6 km / 3.7 mi

The nearest major airport is Surabaya (SUB-Juanda) - 20.9 km / 13 mi

Property Rules

Check-In

Check-in time: From 2:00 PM To midnight

Instructions:

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
  • Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
  • This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • The listed child breakfast fee applies to guests age 11 and younger.

Special Instructions:

The check-in location differs from the property location. Check-in location: [Horizon Lounge for Horizon Guests]. Front desk staff will greet guests on arrival at the property. Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Minimum Age: 17

Check-Out

Check-out time: 12:00 PM

Fees

Optional Fees:

  • Fee for buffet breakfast: approximately USD 24.63 per person
  • Valet parking fee: USD 5 per day
  • Rollaway bed fee: USD 450000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Policies

Know Before You Go:

  • Pool access available from 6:00 AM to 8:00 PM.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

FAQs

What are the check-in and check-out times at Shangri-La Surabaya?

Check-in is available from 2:00 PM to midnight, and Check-out is by 12:00 PM.

What is the minimum age required for check-in at Shangri-La Surabaya?

The minimum check-in age is 17 years.

Where is Shangri-La Surabaya located?

With a stay at Shangri-La Surabaya in Surabaya, you'll be in the business district, within a 10-minute drive of Tunjungan Plaza and Surabaya Zoo. This family-friendly hotel is 1.2 mi (1.9 km) from Ciputra World Mall and 1.3 mi (2.1 km) from Surabaya Town Square.

Is luggage storage available at Shangri-La Surabaya for business traveller?

Luggage storage is available for guests before check-in or after check-out.

Is Wi-Fi provided at Shangri-La Surabaya, and is it complimentary?

Complimentary Wi-Fi is available for guests throughout the property.

Does Shangri-La Surabaya offer complimentary onsite parking for business travelers or guests attending meetings?

Onsite parking is available for guests, but charges may apply.

Are pets allowed at Shangri-La Surabaya?

Pets are not allowed at Shangri-La Surabaya.

Are there any specific rules, restrictions, or extra charges for bringing pets to Shangri-La Surabaya?

Pets are not allowed at this property.

What kitchen facilities or appliances are provided at Shangri-La Surabaya?

The property provides kitchen amenities such as: refrigerator.

Are linens, towels, or toiletries included at Shangri-La Surabaya?

Basic linens and toiletries are included for guest comfort.

What are some of the popular attractions near Shangri-La Surabaya, and how far are they?

There are following attraction near to this property like :, Ciputra World Mall - 0.6 km / 0.4 mi, Al-Akbar Mosque - 1.6 km / 1 mi, Lapangan Thor Stadium - 2 km / 1.3 mi, Surabaya Town Square - 2.3 km / 1.4 mi, House of Sampoerna - 2.6 km / 1.6 mi, Surabaya Zoo - 2.7 km / 1.7 mi, Korea Park - 2.8 km / 1.7 mi, Mpu Tantular Museum - 3.4 km / 2.1 mi, Taman Bungkul - 3.4 km / 2.1 mi, Monument Of Suroboyo - 3.4 km / 2.1 mi, Royal Plaza Surabaya - 4.6 km / 2.8 mi, Joko Dolog Statue - 5.8 km / 3.6 mi, Grahadi - 6 km / 3.7 mi, Tunjungan Plaza - 6 km / 3.7 mi, Sharp Bamboo Monument - 6 km / 3.7 mi, , The nearest major airport is Surabaya (SUB-Juanda) - 20.9 km / 13 mi.

What entertainment options are available at Shangri-La Surabaya?

The property offers entertainment options such as: Children's club (free), Children's games, Children's pool, Free pool cabanas, Garden, Health club, Nightclub, Number of outdoor pools - 1, Number of poolside bars - 1, Playground on site, Pool sun loungers, Pool umbrellas, Terrace, Vegetable garden, Wheelchair-accessible pool.

Is Shangri-La Surabaya accessible for guests with disabilities?

The property is equipped with wheelchair-accessible features and is welcoming to specially abled guests requiring mobility assistance.

Does Shangri-La Surabaya offer any conference rooms, meeting facilities, or shared business spaces?

Conference and meeting spaces are available for business events or group use.

Is daily housekeeping service included during a stay at Shangri-La Surabaya?

Housekeeping is available on request for certain rooms. Housekeeping is available on request for certain rooms. Housekeeping is available on request for certain rooms. Housekeeping is available on request for certain rooms. Housekeeping is available on request for certain rooms. Housekeeping is available on request for certain rooms.

Does Shangri-La Surabaya provide concierge services, local assistance, or help with tours and travel arrangements?

Concierge and travel assistance services are available, including help with tours and local arrangements.

Which room categories at Shangri-La Surabaya follow a non-smoking policy?

The following room categories at Shangri-La Surabaya follow a non-smoking policy: Deluxe Room, 1 King Bed, Deluxe Room, 2 Twin Beds, Executive Room, 1 King Bed, Executive Suite, Horizon Club Deluxe 1 King, Horizon Club Executive 1 King. For more details, please contact the reception.

Are there specific room categories at Shangri-La Surabaya that allow smoking?

The following room categories at Shangri-La Surabaya may include smoking-allowed rooms: Deluxe Room, 1 King Bed, Deluxe Room, 2 Twin Beds, Executive Room, 1 King Bed, Executive Suite, Horizon Club Deluxe 1 King, Horizon Club Executive 1 King. Please request a smoking room specifically at the time of check-in or contact reception for availability.

What are the different types of room categories offered at Shangri-La Surabaya?

The property offers the following room categories: Deluxe Room, 1 King Bed, Deluxe Room, 2 Twin Beds, Executive Room, 1 King Bed, Executive Suite, Horizon Club Deluxe 1 King, Horizon Club Executive 1 King.

Does Shangri-La Surabaya provide 24-hour front desk service?

24-hour front desk service is available.

Are baby cribs, babysitting services, childcare, or extra beds available at Shangri-La Surabaya?

The following room types offer family-friendly options like cribs or rollaway beds: Horizon Club Deluxe 1 King, Deluxe Room, 2 Twin Beds, Executive Suite, Horizon Club Executive 1 King, Deluxe Room, 1 King Bed, Executive Room, 1 King Bed.

Is Shangri-La Surabaya a good choice for business travelers?

The property includes business-friendly amenities ideal for travelers.

What languages are spoken by the staff at Shangri-La Surabaya?

Languages spoken by staff include: English, Indonesian.

Does Shangri-La Surabaya offer a dining area, restaurant, or room service for guests?

Dining areas are available in some rooms. Guests can enjoy meals at the on-site restaurant or bar.

Is there an elevator or lift available at Shangri-La Surabaya?

Elevator or lift is available for guest convenience.

Does Shangri-La Surabaya offer laundry facilities or services, and what types are available?

Laundry services include: self-service facilities, professional laundry services.

Is a pool available at Shangri-La Surabaya, and what types of pools are offered?

Yes, the property features 1 outdoor pool for guest enjoyment.

Is there a fitness center or gym available at Shangri-La Surabaya?

A fitness center is available for guests who want to stay active.

Is there a business center or work-friendly space available at Shangri-La Surabaya?

The property offers work-friendly spaces and business amenities for your convenience.

Are yoga mats, meditation spaces, or wellness classes available at Shangri-La Surabaya?

Wellness offerings such as yoga and meditation sessions may be available for a rejuvenating stay.

Are there facilities for events like weddings, banquets, or parties at Shangri-La Surabaya?

Event facilities such as banquet halls or party areas are available for special occasions.

Are spa facilities available for guest use?

Spa facilities are available for guests seeking a relaxing experience.

Is there a sauna or steam room available?

Guests can enjoy wellness amenities such as a sauna or steam room.

Are massage or body therapy services offered?

Massage and body therapy services are available for guest relaxation.

Does Shangri-La Surabaya offer family-friendly amenities such as play areas or kids' activities?

Child-focused amenities such as play areas or activity rooms are not indicated at this time.

Is there 24-hour security staff on the premises?

24-hour security staff or guards are available to ensure guest safety.

Is there an in-room safe or secure storage option available?

Guests have access to in-room safes or secure storage for valuables.

Is there a bar available at the property?

A bar is available where guests can enjoy cocktails and drinks.

Is there a lounge or relaxation area for guests?

Guests can unwind in the lounge or designated relaxation areas.

Are snacks or light refreshments provided to guests on arrival?

Guests may enjoy light snacks or refreshments when they arrive.

Is a minibar available in the guest rooms?

Minibars are available in the rooms, offering refreshments and snacks for convenience.

Are tea-making facilities provided in the rooms or common areas?

Tea-making facilities are available, either in-room or in shared guest areas.

Is parking available, and are there any charges for it?

Parking is available, and both self and valet options are complimentary for guests.

Is there a hot tub or jacuzzi available on site?

Guests can unwind in a hot tub or jacuzzi, adding a relaxing touch to their stay.

Does the property have a terrace or outdoor sitting area?

A terrace or outdoor sitting area is available for guests to unwind in a peaceful setting.

Is there a garden or green area for guests?

A garden area is available for guests to enjoy a touch of nature during their stay.

Are there any picnic spots available for guests?

Guests can enjoy a relaxing time in dedicated picnic areas around the property.

Is there a dedicated outdoor dining area at the property?

An outdoor dining space is available for guests to enjoy meals in the open air.

Does Shangri-La Surabaya have a barbecue or grill area for guests?

A barbecue or outdoor grill area is available for guest use.

Is there a designated smoking lounge or area at Shangri-La Surabaya?

A separate smoking area is provided for guest convenience.

Are board games available for guest use?

Guests can enjoy a variety of board games during their stay.

Is the check-in process multilingual at Shangri-La Surabaya?

The check-in process includes multilingual support for guest convenience.

Are toiletries at Shangri-La Surabaya eco-certified or plastic-free?

Eco-certified or plastic-free toiletries are thoughtfully provided.

Does Shangri-La Surabaya provide umbrellas or rain gear for guests during rainy weather?

Rainy day? Umbrellas or rain protection are thoughtfully provided.

Is there a water dispenser or refill station available at Shangri-La Surabaya?

Water refill stations or dispensers are available to help guests stay hydrated.

Does Shangri-La Surabaya provide anti-slip mats or bathroom safety features?

Bathrooms are equipped with features like anti-slip mats or grab bars for added safety.

Is there a sundeck or sunbathing area at Shangri-La Surabaya?

A sundeck or sunbathing area is available for guests to enjoy the outdoors.