5601184
Photo gallery for JW Marriott Surabaya showing 186 images of the property

Summary

Discover unparalleled luxury at the JW Marriott Surabaya. Located near Tunjungan Plaza, this elegant five-star hotel boasts a range of top-notch amenities. These include a 24-hour business center, fitness facilities, and front desk service. Guests can also enjoy airport transportation, an art gallery, and access to barbecue grills and children's pool upon request. The JW Marriott Surabaya is not only accessible but also offers an exceptional guest experience.

Highlights

  • Ballroom
  • Proposal/romance packages available
  • Free reception
  • Free shopping center shuttle
  • Wedding services

Property Description

Near Tunjungan Plaza. With a stay at JW Marriott Surabaya, you'll be centrally located in Surabaya, a 6-minute walk from Tunjungan Plaza and 10 minutes by foot from BG Junction. This family-friendly hotel is 2 mi (3.2 km) from Grand City Surabaya and 2.5 mi (4 km) from Surabaya Plaza Shopping Mall.Don't miss out on the many recreational opportunities, including a health club, an outdoor pool, and a hot tub. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands. If you'd like to spend the day shopping, you can hop on the complimentary shuttle.Enjoy international cuisine at Pavilion Restaurant, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 6 AM to 10:30 AM for a fee.Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Surabaya? This hotel has 132482 square feet (12308 square meters) of space consisting of a conference center and 14 meeting rooms. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.Make yourself at home in one of the 407 air-conditioned rooms featuring minibars and LCD televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature separate bathtubs and showers with rainfall showerheads and designer toiletries.Distances are displayed to the nearest 0.1 mile and kilometer.

Tunjungan Plaza - 0.5 km / 0.3 mi
BG Junction - 0.9 km / 0.5 mi
Joko Dolog Statue - 1.3 km / 0.8 mi
Grahadi - 1.5 km / 0.9 mi
Sharp Bamboo Monument - 1.6 km / 1 mi
Surabaya Youth Center - 1.6 km / 1 mi
Taman Hiburan Rakyat - 1.8 km / 1.1 mi
Balai Pemuda - 2 km / 1.2 mi
Grand City Surabaya - 2 km / 1.2 mi
Surabaya Plaza Shopping Mall - 2 km / 1.3 mi
Surabaya Grand Mosque - 2 km / 1.3 mi
Heroic Monument - 2 km / 1.3 mi
Old City - 2 km / 1.3 mi
Masjid al Akbar - 2 km / 1.3 mi
Arab Quarter - 2 km / 1.3 mi

The preferred airport for JW Marriott Surabaya is Surabaya (SUB-Juanda) - 19.4 km / 12.1 mi

Amenities

  • Swimming Pool
    • Children's pool
  • Others
    • 24-hour business center
    • 24-hour front desk
    • Art gallery on site
    • Assistive listening devices in meeting rooms
    • At least 80% of all lighting comes from LEDs
    • ATM/banking
    • Ballroom
    • Banquet hall
    • Barbecue grill(s)

Locations

Please update your search criteria to see the available rooms plans.

Property Description

Near Tunjungan Plaza. With a stay at JW Marriott Surabaya, you'll be centrally located in Surabaya, a 6-minute walk from Tunjungan Plaza and 10 minutes by foot from BG Junction. This family-friendly hotel is 2 mi (3.2 km) from Grand City Surabaya and 2.5 mi (4 km) from Surabaya Plaza Shopping Mall.Don't miss out on the many recreational opportunities, including a health club, an outdoor pool, and a hot tub. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands. If you'd like to spend the day shopping, you can hop on the complimentary shuttle.Enjoy international cuisine at Pavilion Restaurant, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 6 AM to 10:30 AM for a fee.Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Surabaya? This hotel has 132482 square feet (12308 square meters) of space consisting of a conference center and 14 meeting rooms. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.Make yourself at home in one of the 407 air-conditioned rooms featuring minibars and LCD televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature separate bathtubs and showers with rainfall showerheads and designer toiletries.Distances are displayed to the nearest 0.1 mile and kilometer.

Tunjungan Plaza - 0.5 km / 0.3 mi
BG Junction - 0.9 km / 0.5 mi
Joko Dolog Statue - 1.3 km / 0.8 mi
Grahadi - 1.5 km / 0.9 mi
Sharp Bamboo Monument - 1.6 km / 1 mi
Surabaya Youth Center - 1.6 km / 1 mi
Taman Hiburan Rakyat - 1.8 km / 1.1 mi
Balai Pemuda - 2 km / 1.2 mi
Grand City Surabaya - 2 km / 1.2 mi
Surabaya Plaza Shopping Mall - 2 km / 1.3 mi
Surabaya Grand Mosque - 2 km / 1.3 mi
Heroic Monument - 2 km / 1.3 mi
Old City - 2 km / 1.3 mi
Masjid al Akbar - 2 km / 1.3 mi
Arab Quarter - 2 km / 1.3 mi

The preferred airport for JW Marriott Surabaya is Surabaya (SUB-Juanda) - 19.4 km / 12.1 mi

Property Rules

Check-In

Check-in time: From 2:00 PM To midnight

Instructions:

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a smoke detector and a security system
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Special Instructions:

This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. The check-in location differs from the property location. Check-in location: [Executive Lounge]. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Children age 5 and younger are not permitted to access the Executive Lounge.
Minimum Age: 17

Check-Out

Check-out time: 12:00 PM

Fees

Optional Fees:

  • Fee for full breakfast: approximately IDR 328000 for adults and IDR 164000 for children
  • Airport shuttle fee: IDR 450000 per vehicle
  • Valet parking fee: IDR 50000 per stay
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 605000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Policies

Know Before You Go:

  • One child 18 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
  • No pets and no service animals are allowed at this property.

FAQs

What are the check-in and check-out times at JW Marriott Surabaya?

Check-in is available from 2:00 PM to midnight, and Check-out is by 12:00 PM.

What is the minimum age required for check-in at JW Marriott Surabaya?

The minimum check-in age is 17 years.

Where is JW Marriott Surabaya located?

In the heart of Surabaya, JW Marriott Surabaya is within a 5-minute drive of Grand City Surabaya and Surabaya Plaza Shopping Mall. This family-friendly hotel is 1.6 mi (2.6 km) from Tunjungan Plaza.

Is luggage storage available at JW Marriott Surabaya for business traveller?

Luggage storage is available for guests before check-in or after check-out.

Is Wi-Fi provided at JW Marriott Surabaya, and is it complimentary?

Complimentary Wi-Fi is available for guests throughout the property.

Does JW Marriott Surabaya offer complimentary onsite parking for business travelers or guests attending meetings?

Onsite parking is available for guests, but charges may apply.

Are pets allowed at JW Marriott Surabaya?

Pets are not allowed at JW Marriott Surabaya.

Are there any specific rules, restrictions, or extra charges for bringing pets to JW Marriott Surabaya?

Pets are not allowed at this property.

What kitchen facilities or appliances are provided at JW Marriott Surabaya?

The property provides kitchen amenities such as: microwave.

Are linens, towels, or toiletries included at JW Marriott Surabaya?

Basic linens and toiletries are included for guest comfort.

What are some of the popular attractions near JW Marriott Surabaya, and how far are they?

There are following attraction near to this property like :, Tunjungan Plaza - 0.5 km / 0.3 mi, BG Junction - 0.9 km / 0.5 mi, Joko Dolog Statue - 1.3 km / 0.8 mi, Grahadi - 1.5 km / 0.9 mi, Sharp Bamboo Monument - 1.6 km / 1 mi, Surabaya Youth Center - 1.6 km / 1 mi, Taman Hiburan Rakyat - 1.8 km / 1.1 mi, Balai Pemuda - 2 km / 1.2 mi, Grand City Surabaya - 2 km / 1.2 mi, Surabaya Plaza Shopping Mall - 2 km / 1.3 mi, Heroic Monument - 2 km / 1.3 mi, Surabaya Grand Mosque - 2 km / 1.3 mi, Old City - 2 km / 1.3 mi, Masjid al Akbar - 2 km / 1.3 mi, Arab Quarter - 2 km / 1.3 mi, , The preferred airport for JW Marriott Surabaya is Surabaya (SUB-Juanda) - 19.4 km / 12.1 mi.

What entertainment options are available at JW Marriott Surabaya?

The property offers entertainment options such as: Children's club (free), Children's pool, Evening entertainment, Garden, Health club, Number of outdoor pools - 1, Pool umbrellas, Rooftop garden, Terrace, Vegetable garden, Wheelchair-accessible pool.

Is JW Marriott Surabaya accessible for guests with disabilities?

The property is equipped with wheelchair-accessible features and is welcoming to specially abled guests requiring mobility assistance.

Does JW Marriott Surabaya offer any conference rooms, meeting facilities, or shared business spaces?

Conference and meeting spaces are available for business events or group use.

Is daily housekeeping service included during a stay at JW Marriott Surabaya?

Housekeeping is provided daily for rooms. Housekeeping is provided daily for rooms. Housekeeping is provided daily for rooms. Housekeeping is provided daily for rooms. Housekeeping is provided daily for rooms. Housekeeping is provided daily for rooms. Housekeeping is provided daily for rooms. Housekeeping is provided daily for rooms. Housekeeping is provided daily for rooms. Housekeeping is provided daily for rooms. Housekeeping is provided daily for rooms. Housekeeping is provided daily for rooms. Housekeeping is provided daily for rooms. Housekeeping is provided daily for rooms.

Does JW Marriott Surabaya provide concierge services, local assistance, or help with tours and travel arrangements?

Concierge and travel assistance services are available, including help with tours and local arrangements.

Which room categories at JW Marriott Surabaya follow a non-smoking policy?

The following room categories at JW Marriott Surabaya follow a non-smoking policy: Executive Room, 1 King Bed, Non Smoking (View), Executive Room, 2 Double Beds, Non Smoking (View), Executive Suite, 1 Bedroom, Non Smoking, Junior Suite, 1 King Bed, Non Smoking (Executive), Junior Suite, 1 King Bed, Non Smoking (View), Premium Room, 1 King Bed, Non Smoking (View), Premium Room, 2 Double Beds, Non Smoking (View), Presidential Suite, 2 Bedrooms, Non Smoking, Room, 1 King Bed, Non Smoking, City View, Room, 2 Double Beds, Non Smoking, City View, Suite, 2 Bedrooms, Non Smoking (Chairman), Suite, 2 Bedrooms, Non Smoking (Residential), Suite, 3 Bedrooms, Non Smoking (Residential). For more details, please contact the reception.

Are there specific room categories at JW Marriott Surabaya that allow smoking?

The following room categories at JW Marriott Surabaya may include smoking-allowed rooms: Suite, 1 Bedroom (Residential). Please request a smoking room specifically at the time of check-in or contact reception for availability.

What are the different types of room categories offered at JW Marriott Surabaya?

The property offers the following room categories: Executive Room, 1 King Bed, Non Smoking (View), Executive Room, 2 Double Beds, Non Smoking (View), Executive Suite, 1 Bedroom, Non Smoking, Junior Suite, 1 King Bed, Non Smoking (Executive), Junior Suite, 1 King Bed, Non Smoking (View), Premium Room, 1 King Bed, Non Smoking (View), Premium Room, 2 Double Beds, Non Smoking (View), Presidential Suite, 2 Bedrooms, Non Smoking, Room, 1 King Bed, Non Smoking, City View, Room, 2 Double Beds, Non Smoking, City View, Suite, 1 Bedroom (Residential), Suite, 2 Bedrooms, Non Smoking (Chairman), Suite, 2 Bedrooms, Non Smoking (Residential), Suite, 3 Bedrooms, Non Smoking (Residential).

Does JW Marriott Surabaya provide 24-hour front desk service?

24-hour front desk service is available.

What are the nearest major airports and how far are they from JW Marriott Surabaya?

The preferred airport for JW Marriott Surabaya is Surabaya (SUB-Juanda) - 19.4 km / 12.1 mi.

Are baby cribs, babysitting services, childcare, or extra beds available at JW Marriott Surabaya?

The following room types offer family-friendly options like cribs or rollaway beds: Executive Room, 1 King Bed, Non Smoking (View), Presidential Suite, 2 Bedrooms, Non Smoking, Suite, 2 Bedrooms, Non Smoking (Chairman), Executive Room, 2 Double Beds, Non Smoking (View), Room, 2 Double Beds, Non Smoking, City View, Premium Room, 2 Double Beds, Non Smoking (View), Premium Room, 1 King Bed, Non Smoking (View), Junior Suite, 1 King Bed, Non Smoking (Executive), Executive Suite, 1 Bedroom, Non Smoking, Suite, 3 Bedrooms, Non Smoking (Residential), Suite, 2 Bedrooms, Non Smoking (Residential), Suite, 1 Bedroom (Residential), Junior Suite, 1 King Bed, Non Smoking (View), Room, 1 King Bed, Non Smoking, City View.

Is JW Marriott Surabaya a good choice for business travelers?

The property includes business-friendly amenities ideal for travelers.

What languages are spoken by the staff at JW Marriott Surabaya?

Languages spoken by staff include: Chinese (Mandarin), English, Indonesian, Malay.

Does JW Marriott Surabaya offer a dining area, restaurant, or room service for guests?

Dining areas are available in some rooms. Guests can enjoy meals at the on-site restaurant or bar.

Is there an elevator or lift available at JW Marriott Surabaya?

Elevator or lift is available for guest convenience.

Does JW Marriott Surabaya offer laundry facilities or services, and what types are available?

Laundry services include: self-service facilities, professional laundry services.

Is a pool available at JW Marriott Surabaya, and what types of pools are offered?

Yes, the property features 1 outdoor pool for guest enjoyment.

Is there a fitness center or gym available at JW Marriott Surabaya?

A fitness center is available for guests who want to stay active.

Is there a business center or work-friendly space available at JW Marriott Surabaya?

The property offers work-friendly spaces and business amenities for your convenience.

Are there facilities for events like weddings, banquets, or parties at JW Marriott Surabaya?

Event facilities such as banquet halls or party areas are available for special occasions.

Are spa facilities available for guest use?

Spa facilities are available for guests seeking a relaxing experience.

Is there a sauna or steam room available?

Guests can enjoy wellness amenities such as a sauna or steam room.

Are massage or body therapy services offered?

Massage and body therapy services are available for guest relaxation.

Does JW Marriott Surabaya offer family-friendly amenities such as play areas or kids' activities?

Children can enjoy facilities like play zones, game rooms, or kids’ clubs.

Is there 24-hour security staff on the premises?

24-hour security staff or guards are available to ensure guest safety.

Is there an in-room safe or secure storage option available?

Guests have access to in-room safes or secure storage for valuables.

Is there a bar available at the property?

A bar is available where guests can enjoy cocktails and drinks.

Is there a lounge or relaxation area for guests?

Guests can unwind in the lounge or designated relaxation areas.

Are snacks or light refreshments provided to guests on arrival?

Guests may enjoy light snacks or refreshments when they arrive.

Does the property offer local performances or cultural art experiences?

Guests may enjoy live cultural performances or local art experiences during their stay.

Is a minibar available in the guest rooms?

Minibars are available in the rooms, offering refreshments and snacks for convenience.

Are tea-making facilities provided in the rooms or common areas?

Tea-making facilities are available, either in-room or in shared guest areas.

Is parking available, and are there any charges for it?

Parking is available, and both self and valet options are complimentary for guests.

Is there a hot tub or jacuzzi available on site?

Guests can unwind in a hot tub or jacuzzi, adding a relaxing touch to their stay.

Is there a rooftop area or view available at the property?

Guests can relax and enjoy scenic views from a rooftop area at the property.

Does the property have a terrace or outdoor sitting area?

A terrace or outdoor sitting area is available for guests to unwind in a peaceful setting.

Is there a garden or green area for guests?

A garden area is available for guests to enjoy a touch of nature during their stay.

Are there any picnic spots available for guests?

Guests can enjoy a relaxing time in dedicated picnic areas around the property.

Is there a dedicated outdoor dining area at the property?

An outdoor dining space is available for guests to enjoy meals in the open air.

Does JW Marriott Surabaya have a barbecue or grill area for guests?

A barbecue or outdoor grill area is available for guest use.

Is the check-in process multilingual at JW Marriott Surabaya?

The check-in process includes multilingual support for guest convenience.

Are there any live performances or music events at the property?

Live music or performances may be available for guests to enjoy during their stay.

Are toiletries at JW Marriott Surabaya eco-certified or plastic-free?

Eco-certified or plastic-free toiletries are thoughtfully provided.

Does JW Marriott Surabaya provide umbrellas or rain gear for guests during rainy weather?

Rainy day? Umbrellas or rain protection are thoughtfully provided.

Does JW Marriott Surabaya provide anti-slip mats or bathroom safety features?

Bathrooms are equipped with features like anti-slip mats or grab bars for added safety.